What We Collect

We may collect personal and financial information including:

• Full name, contact details, date of birth

• Employment and income details

• Credit history and loan preferences

• Identification documents (e.g. driver’s licence, passport)

• Any other information needed to assist with your home loan journey
   

Why We Collect It

We collect your information to:

• Provide tailored home loan advice and solutions

• Submit applications to lenders on your behalf

• Verify your identity and financial position

• Meet legal, regulatory, and compliance obligations

• Improve our services and client experience
   

 How We Share It

We may share your information with:

• Lenders and financial institutions

• Credit reporting bodies

• Aggregators and compliance partners

• IT and service providers (e.g. CRM, cloud storage)

• Legal, regulatory, or government authorities (if required)

We only share what’s necessary—and never sell your data.
 

Your Rights

You have the right to:

• Access your personal information

• Request corrections to inaccurate details

• Opt out of marketing communications

• Make a complaint if you’re concerned about how your data is handled
   

Website & Cookies

When you visit our website, we may collect non-identifiable data via cookies and analytics tools to improve performance and user experience. You can manage cookie preferences via your browser settings.
 

Marketing

We may send you updates, offers, or insights we think you’ll find useful. You can opt out anytime—just let us know.
 

 Overseas Disclosure

Some service providers we use may store data overseas (e.g. cloud platforms). We take reasonable steps to ensure your information remains protected under equivalent privacy standards.
 

Contact Us

For privacy questions, access requests, or complaints, reach out to:
john@hewlane.com.au
Or via our contact form at www.hewlane.com.au